Privacy Policy

Who We Are

Askeroglu Health Group ("we," "us," or "our") operates the website AskerogluHealthGroup.com and provides healthcare consultation and medical services. We are the data controller responsible for your personal information.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner, in accordance with applicable data protection laws and Meta's advertising policies.

Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Full name
• Email address
• Phone number
• General health inquiry or area of interest (e.g., type of treatment sought)
• Country or city of residence
• Any additional information you voluntarily share in messages or forms

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and time spent on our website
• Referring website or advertisement
• Cookie data and tracking identifiers (see Section 9)

How We Use Your Information

We use the personal information we collect only for the specific purposes for which it was collected. These purposes include:

• Responding to your inquiry or consultation request
• Scheduling appointments or follow-up calls
• Providing information about our medical services relevant to your inquiry
• Sending confirmations, reminders, or service-related communications
• Improving our website and advertising effectiveness (using aggregated, anonymized data)
• Complying with legal obligations

We will not use information collected for one purpose (e.g., a consultation request) for a different purpose (e.g., unrelated marketing communications) without obtaining your separate, explicit consent.

Meta / Facebook Lead Ads

We advertise on Meta platforms (Facebook and Instagram) and use Meta Lead Ads with Instant Forms to collect contact information from people who express interest in our services.

How Meta Lead Ads Work

When you click on one of our ads on Facebook or Instagram, a form may appear within the Meta platform itself. Meta may pre-populate this form with information from your Facebook profile (such as your name and email address) for your convenience. You review and confirm this information before submitting.

Data We Collect Through Lead Forms

• Name
• Email address
• Phone number
• Area of medical interest or service type (general, non-sensitive)

How We Use Data from Lead Forms

Information submitted through Meta Lead Ad forms is used solely to follow up on your specific inquiry — to provide information about the healthcare service you expressed interest in and to arrange a consultation if you choose. We will not use this data for unrelated marketing purposes without your separate consent.

Meta's Data Practices

Meta also collects and processes data in connection with our advertisements in accordance with its own privacy policies. You can review Meta's data practices at facebook.com/privacy/policy.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — when you submit a lead form or contact us, you give us explicit consent to process your data for the stated purpose
• Legitimate Interests — to respond to inquiries and improve our services, where these interests are not overridden by your rights
• Legal Obligation — where we are required by law to process or retain certain data
• Contract Performance — to fulfill a service agreement once you become a patient

Where we rely on consent, you have the right to withdraw that consent at any time (see Section 8).

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers — trusted third parties who assist us in operating our website, managing CRM systems, or delivering communications, bound by confidentiality agreements
• Meta Platforms — as required to run and optimize our advertising campaigns, subject to Meta's own privacy policies
• Legal Requirements — if required by law, court order, or regulatory authority
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
• With Your Consent — for any other purpose, only with your explicit permission

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

• Lead form submissions: up to 12 months from the date of submission, or until your inquiry is resolved
• Patient records (once a formal relationship is established): as required by applicable healthcare and medical records regulations
• Analytics and aggregated data: indefinitely in anonymized form

After the applicable retention period, data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing — request that we limit how we use your data
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent — withdraw consent at any time without affecting lawfulness of prior processing
• Right to Lodge a Complaint — with your local data protection authority

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.

Withdrawing Consent & Opting Out

You may withdraw consent or opt out of future communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Contacting us directly at the email address in Section 13
• Adjusting your Meta ad preferences at facebook.com/ads/preferences

Cookies & Tracking Technologies

Our website and Meta advertising campaigns use cookies and similar tracking technologies, including the Meta Pixel (also known as the Facebook Pixel), to:

• Measure the effectiveness of our advertisements
• Understand how visitors interact with our website
• Retarget users who have shown interest in our services
• Optimize ad delivery to relevant audiences

You can control cookie preferences through your browser settings or Meta's ad controls. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Access controls limiting data to authorized personnel
• Regular security reviews of our systems and processes
• Secure data storage practices

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach affecting your rights, we will notify you as required by applicable law.

Children's Privacy

Our services and advertising are directed at adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website
• Where appropriate, notify you by email

We encourage you to review this policy periodically. Continued use of our website or submission of your information after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: